Shipping and Live Plant Guarantee
Learn about our Shipping and Live Plant Guarantee as well as Local Pickup.
All orders have a live plant guarantee and are shipped using FedEx 2Day or USPS Priority Mail.
Shipping with FedEx 2Day
All orders shipped using FedEx have a Live Plant Guarantee (see below). If you prefer to pick your orders up, please put your preferred pickup address as the delivery address and put “PICKUP” in your order notes (see example below). Please visit the FedEx website for eligible pickup locations. For more information about picking up with FedEx, please read this guide.
Shipping with USPS Priority Mail
All orders shipped using FedEx have a Live Plant Guarantee (see below).
FedEx: $11.95 + $2 per plant
USPS: $9.50 + $2 per plant
Shipping charges for potting mixes varies by volume and location.
For example, shipping charges for two plants is $13.50 with the USPS and $15.95 with FedEx.
All of our plants are shipped potted. While it takes us a long time to prepare, we’ve found this the best way to ensure plants arrive safely. We include a free heat pack in all orders (FedEx and USPS) when necessary.
Make sure you are present at the delivery address and can immediately bring your plants inside. If not, please coordinate a pickup with your shipping provider. We do not guarantee safe delivery of our plants when plants are left outside for a prolonged period of time by the customer.
We do not ship internationally. Only domestic shipping addresses will be accepted at checkout.
It may take us up to 10 days to process your order. Please be patient. We are committed to packaging your plants slowly and correctly rather than quickly and sloppily. Florae ships Monday through Wednesday year-round. We may ship on Thursday during warmer months.
Florae may hold orders if weather is hostile to the health of your plants.
If you make multiple purchases at once, we allow order combination to reduce shipping charges. When checking out, please select the “Combine with Existing Order” option at check out. This option should ONLY be used when you have already placed an order with the flat rate shipping price. If you place multiple orders they will be combined automatically.
Local pickup is available for customers within a 100 mile radius of Ithaca, NY. Pickup hours are Thursdays from 4:00-6:00pm. You will receive a confirmation email with the pickup address when your order is ready.
Orders with local pickup will not be packaged or boxed. You will simply receive plants in their pots.
If pickup hours are cancelled for any reason, such as inclement weather, you will be notified via email.
Please note the greenhouse is not open to the public during pickup hours. No visitors will be allowed into the facility.
We take security very seriously. Be aware there are several security measures to protect the greenhouse.
Live Plant Guarantee
For applicable orders, we guarantee that all our plants will arrive in good and healthy condition. If you believe your plant arrived damaged, please take photos of the plant within 24 hours of the plant’s arrival and send to [email protected].
If it is assessed that the plant has been damaged to a point that its growth will suffer and its value is significantly compromised, we will either send you a replacement (when possible) or provide you with store credit. Please note store credit will not be issued if the damage is not significantly detrimental to the value of the product (i.e. a broken pitcher).
Store credit will not be issued if the damage is perceived as a result of negligence. This includes leaving packages outside on extremely cold or hot days.